Terms & Conditions and Privacy Policy

Booking conditions

These conditions are those applying to the direct sale of packages.
These conditions form part of your contract with Fields Fairway Golfing Holidays, operated under English Law by Ziptime Limited, trading as Fields Fairway. We organise your holiday in conjunction with other service providers: cross Channel operators, hotels and golf clubs, car-hire companies and other agents in all our current destinations. In providing you with all your holiday arrangements, we shall endeavour to meet, as fully as possible, the preferred itinerary you give when providing your booking request. It helps us to help you, if you complete the information given to us, just as soon as all the relevant information about you and your party members is known.
You can only book a Fields Fairway golfing holiday directly with our office; we do not work with travel agents or pay commission to any third parties.


Making your booking

Contact us via our website, by email, telephone or post. Our Office: PO Box 12000, Braintree, Essex, CM7 0HT. Simply give us details of your chosen holiday and we will be glad to provide a price quotation and to check its availability. We shall happily provide any help and advice you need to establish your holiday requirements. At the time you book, a deposit of 20% of the total cost of each holiday must be remitted. After you have booked we will issue a Holiday Confirmation, setting out all your holiday details. If you do not contact us again, within 7 days of our issuing the Holiday Confirmation, we shall assume that you agree fully with the arrangements we have made on behalf of your party and the contract will take effect. The party leader named on the booking form must be a minimum of 18 years of age, when booking.


How and when to pay

All package prices are quoted in pounds sterling. There are 3 easy ways to pay:

  • by electronic funds transfer, on-line, or credit transfer (we will provide our UK bank details),
  • by debit or credit cards.
  • by sterling cheque, drawn on a UK bank or building society,

NB: Debit card payments are free.
Credit card and corporate debit card payments incur a 2% bank handling charge, which will be added to your invoice amount. We accept all major cards, but not Diners Club cards.
The balance payment for your holiday must be paid 8 weeks prior to your departure from the UK. Balance and due date will appear on your holiday invoice. If the balance is not received by the due date, we reserve the right to treat your booking as cancelled and to retain the deposit paid.
Bookings made within 8 weeks of your proposed departure date should be paid for in full at the time of booking. We normally require at least seven days to process your booking and to send you your holiday documents. All payments received will be acknowledged.


TOPP Protected TOPP Protected Logo

Total Payment Protection (topp) Policy cover:

In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:

  • non-flight inclusive packages commencing and returning to the UK
  • the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered in this brochure, literature, document on this website (subject to the terms of the insurance policy), for:
    • a refund of such prepayments if customers have not yet travelled, or
    • making arrangements to enable the holiday to continue if customers have already travelled, or
    • repatriation of customers to the UK or their home country as may be applicable.

Customers’ prepayments are protected by a topp policy. 

In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.

This policy is provided by Travel & General Insurance Services Limited (t&g), registered number 02527363 and underwritten by Hiscox Insurance Company Limited (Hiscox), registered number 00070234. t&g and Hiscox are authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (number 113849)

If you alter your booking

We shall try to help, as far as possible, particularly in extenuating circumstances. However, late changes to numbers travelling, and to your holiday itinerary, may not be possible to arrange with our service providers. Alterations should be notified by the party leader, as soon as they arise and will incur a booking amendment fee of £30 per amendment, plus any charges incurred by us.
IMPORTANT: Cancellation and Amendment Fees from time to time charged by CROSS CHANNEL OPERATORS will be passed on to customers. You will be invoiced for all supplements payable on the ticket price, where applicable.
NOTE: THE TIMES SHOWN ON YOUR HOLIDAY DOCUMENTS should be respected. You may be asked to pay extra when checking in if you do not respect your booked itinerary.


If you cancel your booking

Should you, or any party member, cancel your booking for any reason, the following charges will be applied by Fields Fairway:

  • Up to 8 weeks from departure loss of 20% deposit
  • 6-8 weeks from departure loss of 30% of holiday cost
  • 4-6 weeks from departure loss of 45% of holiday cost
  • 2-4 weeks from departure loss of 60% of holiday cost
  • within 2 weeks of departure loss of 100% of holiday cost

Cancellation of any cross-Channel ticket will incur a minimum fee of £30, irrespective of the notice given to Fields Fairway. Refunds of holiday payments are at the Directors’ discretion and will only be given in the absence of any insurance claim and once we are certain that all cancellation costs have been met.


If we alter your booking

It is extremely unlikely that we shall have to alter your Fields Fairway holiday. We will contact you immediately with any minor changes to your itinerary (e.g. tee times, crossing times) advised to us by our service providers. If arrangements have to change significantly, we will advise you of the changes and you have the option either to continue with the revised arrangements or to cancel your holiday and receive a full refund.


If we cancel your booking

In extreme and unforeseen circumstances, we may be forced to cancel your holiday. In the unlikely event of this happening, you will receive a full refund of all monies paid. If cancellation arises after you have paid for your holiday in full, we will give you a compensatory payment of £20 per person booked.


"Force Majeure"

We will not compensate alterations or cancellations resulting from ‘force majeure’. This includes acts of war, riot, industrial dispute (industrial disputes leading to port or terminal closures), terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other circumstances which may be considered as such.

Our Responsibilities

We are concerned to offer holidays which are of the standard and content described in any written publicity and on our website and to ensure that all services offered reach a reasonable standard. If any part of your holiday is not as promised and as a result, you fail to enjoy your holiday, we will pay you appropriate compensation. However, our liability is limited to a maximum of the original holiday cost of the person(s) affected.

We accept responsibility for death, injury or illness, resulting from the proven negligence of our employees, service providers and subcontractors, other than cross Channel operators, acting in the scope of their employment to provide your holiday. However, where death, illness or injury arise which are proven to be your fault or the fault of a supplier not connected with the provision of your holiday in all destinations we offer, we cannot be held responsible. All tickets issued by Eurotunnel, P&O Ferries, DFDS & LD Lines are subject to the conditions of carriage of the carriers.

Ziptime Limited cannot accept any liability for injury, damage, loss or expense resulting from delay, act or omission on the part of any carriers’ employees. The cross Channel operators & Eurotunnel featured in this brochure assume no responsibility for the contents of any brochure or website. Holidays rely on the timetables of our chosen cross Channel operators. We have no direct control, in the event of delays or re-scheduling. This being the case, any meals or accommodation which may be provided, should a delay occur, will be at the carriers’ discretion.


Should you have a problem

If, during your stay, you should have a complaint, please bring it to the direct attention of your local hosts/hotel manager. Any problem unresolved during your holiday should be drawn to our attention, in writing, within 28 days of the end of your holiday.


Passport Requirements

A full 10 year passport is necessary for all holidays involving travel abroad. A 10 year passport is obtainable from your nearest Passport Office; more information can be found at: Passports-Office.co.uk. Holders of non-British passports and/or British passports issued overseas should check whether they require any special permits or visa for visiting destinations we offer.

It is your responsibility to be in possession of a valid passport/visa. Visas are required for entry to Turkey, payable on arrival at the airport. We cannot accept liability or consider refunds for customers who are unable to travel because their travel documentation is insufficient or incorrect.

We advise you to obtain an EHIC before travelling (Emergency Health Insurance Card) details can be found on the NHS Website. Your card would cover part of any emergency medical treatment. All medical treatment received abroad has to be paid for at the time and these costs may not be fully refunded.

Fields Fairway strongly recommends that all travellers have suitable holiday insurance, which is widely available.

Our Prices

Once a deposit has been paid, the price of your holiday is guaranteed, except for any increases caused by government action or fluctuation in exchange rates.

For any surcharges of less than 2% of your holiday costs you will not be charged. Should we have to impose a surcharge of 10% or more of the cost of your holiday, for whatever reason, you may cancel your booking and a full refund of all monies paid will be made.

Special offers/group discounts may be available from time to time. Special offers may only relate to specific dates/destinations and you may need to confirm your booking within a limited time frame to benefit from such offers.

We will always quote the price of your holiday at the time your booking request is made and confirm this in writing.


Entry to golf courses

We would advise our clients that the golf clubs reserve the right to refuse entry, or to eject any person/s who do not have a handicap certificate, or who do not observe rules of dress or etiquette, or who are under the influence of alcohol. If you are late for your allocated tee time, golf courses will endeavour to allow you to play, but this cannot be guaranteed. Some clubs INSIST on knowing customers’ handicaps BEFORE accepting the booking. Golf courses reserve the right to make up all tee times to four-balls.

Ziptime Limited accepts no responsibility for any resultant loss of green fee in any of the above circumstances.

General comportment during your holiday: We accept no responsibility for our travelling customer’s inability to participate in the whole itinerary as arranged, as a result of refusal by our suppliers or their agents to welcome you to their establishment, or due to unacceptable or inconsiderate behaviour.


How and when to pay

All package prices are quoted in pounds sterling. There are 3 easy ways to pay:

  • by electronic funds transfer, on-line, or credit transfer (we will provide our UK bank details),
  • by debit or credit cards,
  • by sterling cheque, drawn on a UK bank or building society.

NB: Debit card payments are free. Credit card and corporate debit card payments incur a 2% bank handling charge, which will be added to your invoice amount. We accept all major cards, but not Diners Club cards.

The balance payment for your holiday must be paid 8 weeks prior to your departure from the UK. Balance and due date will appear on your holiday invoice. If the balance is not received by the due date, we reserve the right to treat your booking as cancelled and to retain the deposit paid.

Bookings made within 8 weeks of your proposed departure date should be paid for in full at the time of booking. We normally require at least seven days to process your booking and to send you your holiday documents.

All payments received will be acknowledged.

Background:

This Policy applies as between you, the User of this Website and Fields Fairway the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

  • “Data” means collectively all information that you submit to ZIPTIME Ltd. trading as Fields Fairway via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;
  • “Cookie” means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in Clause 12;
  • “Fields Fairway” Means ZIPTIME LIMITED, TRADING AS FIELDS FAIRWAY, co no: 2957746 Directors AC Field & SJ Field. Registered Address: 5 Beaumont Gate, Shenley Hill, Radlett, Herts, WD7 7AR, England;
  • “ and EU Cookie Law” means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
  • “User” means any third party that accesses the Website and is not employed by ZIPTIME Ltd. trading as Fields Fairway and acting in the course of their employment; and
  • “Website” means the website that you are currently using (http://www.fieldsfairway.co./) and any sub-domains of this site (e.g. subdomain. http://blog.fieldsfairway.co./) unless expressly excluded by their own terms and conditions.

2. Scope of this Policy

This Policy applies only to the actions of ZIPTIME Ltd. trading as Fields Fairway and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

3. Data Collected

Without limitation, any of the following Data may be collected by this Website from time to time:

  • 3.1 name;
  • 3.2 date of birth;
  • 3.3 gender;
  • 3.4 job title;
  • 3.5 profession;
  • 3.6 contact information such as email addresses and telephone numbers;
  • 3.7 demographic information such as post code, preferences and interests;
  • 3.8 financial information such as credit / debit card numbers;
  • 3.9 IP address (automatically collected);
  • 3.10 web browser type and version (automatically collected);
  • 3.11 operating system (automatically collected); and
  • 3.12 a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

4. Our Use of Data

  • 4.1 Any personal Data you submit will be retained by ZIPTIME Ltd. trading as Fields Fairway for twelve months.
  • 4.2 Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties.
  • 4.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. Fore more details on security see Clause 11 below.
  • 4.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
    • 4.4.1 internal record keeping;
    • 4.4.2 improvement of our products / services;
    • 4.4.3 transmission by email of promotional materials that may be of interest to you;
    • 4.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.

5. Third Party Websites and Services

  • 5.1 ZIPTIME Ltd. trading as Fields Fairway may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Website.
  • 5.2 Any Data used by such parties is used only to the extent required by them to perform the services that ZIPTIME Ltd. trading as Fields Fairway requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

6. Links to Other Websites

This Website may, from time to time, provide links to other websites. ZIPTIME Ltd. trading as Fields Fairway has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

7. Changes of Business Ownership and Control

  • 7.1 ZIPTIME Ltd. trading as Fields Fairway may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of ZIPTIME Ltd. trading as Fields Fairway. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  • 7.2 In the event that any Data submitted by Users is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.

8. Controlling Use of Your Data

  • 8.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
    • 8.1.1 use of Data for direct marketing purposes; and
    • 8.1.2 sharing Data with third parties.

9. Your Right to Withhold Information

  • 9.1 You may access certain areas of the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.
  • 9.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 12.

10. Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by ZIPTIME Ltd. trading as Fields Fairway (where such data is held) on payment of a small fee which will not exceed £10.

11. Security

  • 11.1 Data security is of great importance to ZIPTIME Ltd. trading as Fields Fairway and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

12. Cookies

  • 12.1 This Website may place and access certain first party Cookies on your computer. First party cookies are those placed directly by ZIPTIME Ltd. trading as Fields Fairway via this Website and are used only by ZIPTIME Ltd. trading as Fields Fairway. ZIPTIME Ltd. trading as Fields Fairway uses Cookies to improve your experience of using the Website and to improve our range of products and services. ZIPTIME Ltd. trading as Fields Fairway has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  • 12.2 By using this Website you may receive certain third party Cookies on your computer. Third party cookies are those placed by websites and/or parties other than ZIPTIME Ltd. trading as Fields Fairway. Third party cookies are used on this Website for advertising services etc and are detailed in full below. These cookies are not integral to the services provided by the Website.
  • 12.3 All Cookies used by this Website are used in accordance with current and EU Cookie Law.
  • 12.4 By giving your consent to the placing of Cookies you are enabling ZIPTIME Ltd. trading as Fields Fairway to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  • 12.5 This Website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the products and services offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website, it does enable us to continually improve our business.
  • 12.6 The analytics services used by this Website use Cookies to gather the required information. Certain of these Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.
  • 12.7 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  • 12.8 You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  • 12.9 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

13. Changes to this Policy

ZIPTIME Ltd. trading as Fields Fairway reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.